Gaya APA
Lucas, Robert W.. (2005).
Customer service : building successful skills for the twenty-fist century / Robert W. Lucas (ed. 3).
New York:
McGraw-Hill.
Gaya Chicago
Lucas, Robert W..
Customer service : building successful skills for the twenty-fist century / Robert W. Lucas.
ed. 3
New York:
McGraw-Hill,
2005.
Buku.
Gaya MLA
Lucas, Robert W..
Customer service : building successful skills for the twenty-fist century / Robert W. Lucas.
ed. 3
New York:
McGraw-Hill,
2005.
Buku.
Gaya Turabian
Lucas, Robert W..
Customer service : building successful skills for the twenty-fist century / Robert W. Lucas.
ed. 3
New York:
McGraw-Hill,
2005.
Buku.