Gaya APA
Fitch, B, D., Means, R. (2015).
Law enforcement interpersonal communication and conflict management: the impact model .
cau:
SAGE.
Gaya MLA
Fitch, Brian, D.., Means, Randy.
"Law enforcement interpersonal communication and conflict management: the impact model".
cau:
SAGE,
2015.
Buku.