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Evaluasi terhadap kualitas pelayanan publik melalui kajian indeks kepuasan masyarakat pada unit referensi Perpustakaan UGM
The problems discussed in this research are the quality of public service has been implemented by the reference UGM University library and the factors that need to be improve the quality of servis to the community. The purpose of this reseach was to the reference Unit UGM.
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